Moducom - Modular Communication Systems

General Features:

The Ultra-Com IP E911 System is an expansion of Modular Communication System's (ModUcom) powerful UltraCom IP Radio Dispatch Console to include administration and E911 telephone operations. The UltraCom IP system is a fully digital radio/telephone/E911 dispatch communication console. Its primary purpose is to allow a dispatcher to manage the complex array of information and communications present in today's modern dispatch environment. The UltraCom IP allows a dispatcher to perform tasks such as communicate with field personnel via radio base stations, answer E911 phone calls, place admin phone calls, monitor alarm status information, and control auxiliary equipment in one seamless user interface. The dispatcher operates a console position by means of a touch screen monitor and/or a mouse. A typical system includes control for several dozen radio base stations, tens of phone lines, and several dispatcher operating positions. Its intended market includes: E911, Police, Fire, Medical, Emergency, and Utility dispatch centers.

Ultra-Com IP E911 System Features:

The Ultra-Com IP E911 System has the following feature highlights

Fully integrated E911, admin telephone, and radio dispatch system. The system can be purchased as a E911 telephone system and expanded at any time to include a radio console by adding only channel cards and/or cages to the Main Electronics Package (central electronics). Once these resources have been added to the Main Electronics Package, they are available at all Operator positions. The Operator Position remains unchanged. Similarly, a system purchased as a radio console can be upgraded to include E911 telephone capability by adding Quad Trunk Interface cards, telephone power supply, and card cages. No hardware is ever replaced, only added to. This greatly reduces the cost, complexity, and learning curve of adding telephone or radio functionality.
All data associated with a E911 call is recorded on a server computer. This includes audio recordings, ANI, ALI, operator comments, TDD conversations. E911 call data on the server is automatically backed up to DVD-RAM disks for long-term storage. E911 information is buffered at each position if the server is unavailable or down. This information is automatically transferred to the server when it becomes available so no data is lost. All primary E911 telephone operations operate independent of the server. No need for the cost and complexity of redundant servers.
All standard E911 features provided. This includes ANI, ALI, TDD, data/voice logging, FAX, Statistics reporting, operator logon/logoff, call queue, abandoned-call queue, ALI request, distinctive ringing, and CAD interface. Many of these features include enhanced operation over the industry standard.
Complete flexibility in operator screen layout. Any combination of screens, buttons, and pop-up windows can be accommodated. All operations are controlled through this uniform user interface the touch screen or mouse. Radio, E911, and telephone resources can be displayed in pop-up windows as needed manually, automatically, or all at the same time. If screen real estate is limited, additional monitors can be added to increase available screen area. As always, the screen design is based on the needs of people who know best what they require: The Customer.
The screen design can be changed by the customer technical staff at any time. The screen design process is provided by a straightforward drag-and-drop visual tool. All screen design, card, and system options are included in this environment. Altogether this provides a level of programmability unmatched in the telephone or radio industries.
As always, all software upgrades are free for the life of the equipment. This includes all software programmable options added after your system is installed.
All programmable software features ever added for all customers are included in the current software release. There are never any optional software modules to purchase.

Extensive diagnostic system called the Medic™ constantly works in the background to find faults and, in many cases, automatically switch to backup resources before the operator is aware of a problem. This diagnostic sub-system includes: automatically locates faults down to the plug-in board level, complete and detailed explanations of all diagnostic tests and error messages including recommended course of action to remedy the fault, all Manuals and Schematic drawings available on-screen with the latest updates are available the World Wide Web, optional remote control software permits all diagnostic checks and error history to be operated remotely.

UltraCom IP Server Description

The following information summarizes the functions of the UltraCom IP server. Refer to the UltraCom IP Server Operation Manual for more detailed information.

The UltraCom IP Server runs a program called the Administration Application (AdminApp). The UltraCom IP Server computer connects to each operator position via a Local Area Network (LAN). The server is typically located at a central and convenient place within the dispatch center.

The server provides the following functions.

E911 Database

The E911 Database stores Call Detail Records (CDR) for each E911 call and administration line call made by or received by the system. The database also stores data for abandoned E911 calls (also called dropped calls). The server maintains this information in a relational database using the Microsoft SQL Server database management software.

The database stores information for statistics reporting. The UltraCom IP software provides a statistics utility that allows administrators to generate reports such as:

Call Load Report
Line Load Report
Operator Call Report
Average Call Time Report

In addition, the database associates the CDR with the audio recording for the telephone line for E911 and administration lines.

Logging Recorder

The UltraCom IP Server provides hard disk space dedicated to storing audio recordings from phone calls.

Operator Positions store the audio recordings for E911 and admin. lines in real time. The UltraCom IP Server software catalogs these recordings and associates them with the CDR for each call upon termination of the call. The system maintains recordings as individual files.

The system maintains logging recorder files in the industry standard wave file format used by all Microsoft Windows platforms. These files have a file extension of *.wav.

The logging recorder disk provides temporary storage of logging recorder files. The server copies the audio files to a removable media DVD RAM disk cartridge either on a periodic basis or when commanded to do so by a system administrator. This process is called archiving. See the following section for a description of the Archive Recorder Disk.

The UltraCom IP Server does not deleted audio recording files from the logging recorder disk when they are archived. The server maintains recording files until the logging recorder disk becomes full and the disk space is required for newer recordings. The server deletes the oldest recordings first.

The UltraCom IP Server marks recordings as archived and deleted when it deletes the audio wave file. The server does not delete the call detail record for that recording.

Archive Recorder Disk

The Archive Recorder Disk is a removable media DVD RAM disk. Each disk cartridge is dual sided. Each side of a cartridge has a storage capacity of 4.7 GB. In terms of audio storage capacity, this is approximately 3,600 minutes (or 60 hours) of audio storage capacity per side.

Archive Recorder Disk cartridges provide permanent logging recorder storage for both the audio recording and the call detail record. The UltraCom IP Server software stores call detail records as HTML files. Each HTML file contains a hyperlink to the audio file stored on the DVD RAM. PSAP personnel can review the CDR and listen to the call recordings from any computer that has access to a DVD RAM reader and a Web browser.

PSAP personnel need to replace DVD RAM disk cartridges when they become full, or on a periodic basis, depending upon the procedures established for the PSAP.

Printing Services

The Ultra-Com Server provides a laser printer. The system provides the following printing services.

ALI Print function from operator positions.
Printing statistics reports from the server or operator positions connected to the network.
Printing call detail report.
Printing abandoned call reports.
Printing diagnostics reports from the server or operator positions connected to the network.

FAX Services

The UltraCom IP Server has an internal modem and provides FAX services to operator positions for the ALI FAX function.

The FAX service allows operators to FAX the call ANI and ALI data to both programmed or manually entered FAX destinations.

The system allows outgoing faxes only.

Computer Aided Dispatch (CAD) Interface

The CAD system interface is not shown in the figure, but the UltraCom IP Server can be connected to a CAD system provided by a third party. The server provides a serial port interface compliant with the CAD interface specifications set forth in the NENA standards. In addition, the Ultra-Com Server can be configured to communicate with a CAD system using the TCP/IP protocol over the LAN. Remote Maintenance

The UltraCom IP Server contains a second modem dedicated to system maintenance functions.

Moducom has configured each operator position computer and the server with software that allows factory trained personnel to dial into the server and provide on-line remote maintenance for both the server and operator positions that are connected to the LAN.

System Status Display

The server's status display allows PSAP personnel to determine the state of the entire system in real time.

The UltraCom IP Server provides a real time status display for each of the following system components.

Operator Position Status Display
E911 Trunk Line Status Display
Administration Line Status Display
Logging Recorder Status Display
Archive Media Status Display
Printer Status Display
FAX Status Display
Diagnostics Status Display
CAD System Status Display

Each of the above status displays are visible on the main screen of the server's CRT display. The following section provides a detailed description for each of the status displays.

Built-In Ultra-Com IP E911 System Features

The following is a list of features included with the Moducom Ultra-Com IP E911 System that are beyond the standard base E911 functions or are typically options on competing manufacture's systems.

Mapping - The map display function provides the following capabilities to dispatchers.

View the location of E911 callers based upon address information provided in the ALI data.
View the location of wireless E911 callers when the ALI database provider provides coordinate information along with the ALI data.
View the geographic location of multiple calls to determine if calls relate to the same incident.
Pickup E911 calls directly from the map.
View the current status of E911 calls on the map display in real time. This includes the ability to see the name of the caller, the caller's address and the callers telephone number if this information is available from the ALI data.
Search for addresses and intersections and display the location on the map.
Map control buttons to: Zoom in (via a drag selection window), Zoom out (programmable step size), Pan (drag the map), Show full map, Zoom to a point (programmable zoom size), Show previous zoom level, Show information about an item.
Turn map layers on and off. Typical layers include, highways, streets, rivers, water bodies, schools and parks.
Multiple maps or map views can be displayed simultaneously.
FCC Wireless Phase 2 ready.

Site Information - This free form web page based display allows virtually any type of information to be displayed to the operator. This can include evacuation plans, hazardous materials handling procedures, floor plans, audio, video, internet web page links and more. The information for a particular site (identified by ANI or Caller ID) is automatically displayed when the call is received from the site. All information content is changeable directly by the agency.

Call Taker Notes - This feature allows an operator to type notes concerning a phone call. This information is stored in a database and is automatically displayed the next time the same number (ANI or Caller ID) calls.

Standard Operating Procedures - This free form web page based display allows virtually any type of information to be quickly accessed by the operator. This can include operational procedures, diagrams, audio, video, internet web page links and more. All information content is changeable directly by the agency.

Detailed E911 Database - All call detail information (ANI/ALI, Caller ID, operator, position, phone line, time/date, incoming/outgoing, ring time, hold time, TTY conversation, call taker notes, ALI error reports, etc.) for any incoming and outgoing phone calls are stored on the system E911 Server Database. The call detail information for any past call can be retrieved from any Operator Workstation, the E911 Server, or any Window's PC which has access to the system network. This provides a complete record of all call activity for the entire history of the PSAP.

Logging recorder - All call audio for any incoming and outgoing calls are stored on the system server database. Calls may be retrieved using the included search, filter, and report utilities from any Operator Workstation, the E911 Server, or any Window's PC which has access to the system network. All call audio and data is backed-up to DVD-RAM media for long-term storage. No need for costly separate telephone logging recorders.

Statistical Report Generation - A statistics report may be generated and viewed from any Operator Workstation, the system server, or any Window's PC which has access to the system network. These reports may be printed or exported as a standard HTML file. The report types include: Call Load, Line Load, Operator Call Load, and Call Time reports. Armed with this information, PSAP directors can manage their resources more effectively.

Server Redundancy - E911 call and audio information is buffered at each position if the server is unavailable or down. This information is automatically transferred to the server when it becomes available so no data is lost. All E911 telephone operations operate independent of the server. No need for the cost and complexity of redundant servers.

System Status Monitor and Maintenance Terminal - The E911 Server's Status Display allows PSAP personnel to determine the state of the entire system in real time The E911 Server (or any workstation) can also be used to configure the system and perform diagnostic procedures. The Diagnostics Utility allows you to view current error and fault conditions as well as a history of past diagnostics messages. PSAP managers can make system changes from one convenient location.

Extensive Local Maintenance - Extensive diagnostic system called the Medic™ constantly works in the background to find faults and, in many cases, automatically switch to backup resources before the operator is aware of a problem. This diagnostic sub-system includes: automatically locates faults down to the plug-in board level, complete and detailed explanations of all diagnostic tests and error messages including recommended course of action to remedy the fault, all Manuals and Schematic drawings available on-screen with the latest updates are available the World Wide Web.

Advanced Remote Maintenance - This feature allows remote access to all diagnostic capabilities of the system. These capabilities include reviewing automatic diagnostic status/error message logs, monitoring system activity, compiling system statistics, reviewing system configuration, running manual diagnostic routines on any major subsystem, changing system configuration, updating software, system file repair, training assistance, reviewing call detail reports, full call detail search functions, listening to telephone logging recorder audio, and viewing dispatcher operations. Access to expert maintenance is just a phone call away.

Advanced CAD/Mapping Interface - The system is capable of interfacing ALI data to any Computer Aided Dispatch (CAD) system. This connection may be achieved via an RS-232 port or via a TCP/IP network connection. PSAP's are not tied to a specific CAD system and are free to use any CAD system that meets their needs. In addition we offer an advanced ActiveX API interface, free of charge. Moducom provides this software in the form of a software developer's kit (SDK) to other application manufacturers interested in integrating radio and telephone dispatch functionality directly into their application software.

Enhanced FAX and Printing Services - Any ANI/ALI information may be sent to the E911 Server printer or a remote location via FAX transmission to a specified telephone number. This feature also allows the operator to optionally enter a text message (such as ALI correction information) to send along with the ANI/ALI data. The E911 Server printer is also used to print system configuration documentation, statistical reports, or diagnostic information. This greatly aids E911 caller database correction management.

Full E911, admin telephone, and radio dispatch system integration - The system can be purchased as an E911 telephone system and expanded at any time to include a radio console by adding only channel cards and/or cages to the Main Electronics Package (central electronics). Once these resources have been added to the Main Electronics Package, they are available at all Operator positions. The Operator Position remains unchanged. Similarly, a system purchased as a radio console can be upgraded to include E911 telephone capability by adding Quad Trunk Interface cards and card cages. No hardware is ever replaced, only added to. This greatly reduces the cost, complexity, and learning curve of adding telephone or radio functionality.

Free software upgrades - As always, all software upgrades are free for the life of the equipment. This includes all software programmable options added after your system is installed. All programmable software features ever added for all customers are included in the current software release.

Ultra-Com IP E911 System Performance Specifications

General:

System Capacity
The maximum capacity is 247 simultaneous audio sources (non-blocking). Each radio base station (TX/RX), receiver (RX only) or telephone line uses one audio source (4 per QPL and QTI card). Each operator position uses two.

Information/Status
A computer monitor screen with both a touch screen and/or a mouse/trackball input system. The dispatcher interface is based on screen buttons.

System Programming
Available at any Operator Position or stand alone computer using the UltraCom IP software. The Customer's technical staff has complete control of screen and button layout, button functions, and all level adjustments. A graphical user interface is used for all programming features.

Level Adjustments
All system level adjustments are software programmable. There are no pot adjustments or jumper switches on the system cards (except for a single factory adjusted on-board power supply adjustment). All cards of the same type are interchangeable without adjustment. Levels and functionality are provided by software.

Diagnostics System
The Medic Diagnostic System continuously monitors the system operations. The technician interface includes extensive on-line help and detailed error reports. Remote diagnostics mirror all local diagnostic features.

Operating System
Microsoft Windows XP? or Windows Vista?. The programming and operational demo software also run under Microsoft Windows XP?.

System Upgrades
Software upgrades are provided free of charge for the life of the equipment. All UltraCom IP customer share a common software base. Anytime a new software version is released, it is available to all users via the www.moducom.com web site. System and card software versions can be upgraded without requiring a card removal or a system shutdown. Note the free software upgrade does not include upgrades to the Windows® operating system software.

Base Station Control
Analog two, four, or six-wire control with any combination of tone, DC or MUX relay keying control is standard. DTMF and single burst tone keying is supported.

Telephone Line Interface
Line cards are available at the Main Electronics Package II for shared access to standard analog loop (or ground) start telephone lines.

E911 Trunk Interface
E911 Trunk cards are available at the Main Electronics Package II for shared access to standard analog E911 trunk lines. The cards comply with all NENA specifications for an E911 interface.

Local Telephone Interface
A telephone instrument headset interface is available at each Operator Position Telephone as standard.

Operator Position
Dual instant recall recorders are built in standard.

Recorder Interface
One recorder records dispatch transmit and select speaker audio. The other recorder records dispatcher telephone audio. Each recorder is equipped with a ninety minute minimum recording time. The Recorders have the capability to record and play back simultaneously. The recorders are controlled from the position interface. Support is also available for external ATIS? and Exacom? brand instant recall recorders.

MEP Recorder Interface
Each Transmit Receive Card has a 600 ohm recorder output. This provides a summed output of transmit and receive audio. Keying tones are removed from this output.

Public Address Output
Any operator position can talk over a separately supplied public address system, using their headset or desk microphone.

Relay Outputs, Position
Fourteen relay outputs are available at each operator's position to operate door locks, alarms, and other local external equipment.

Relay Outputs, MEP
Six relay outputs are available from each TRC (Transmit-Receive Card), and each TRI (Tri-monitor card).

Alarm Inputs, Position
Twelve inputs are available at each operator's position to monitor doors, equipment alarms, panic buttons, and other inputs. These are shared with the twelve position relay outputs.

Alarm Inputs, MEP
Six inputs are available at each TRC (Transmit-Receive Card), and each TRI (Tri-monitor card). to monitor doors, equipment alarms, panic buttons, and other inputs. These are shared with the six card relay outputs.

FCC Requirements
The system is in compliance with FCC Part 15, Subpart B, Class A and FCC Part 68.

Operating Temperature
Ambient temperature ranging from 0 C to 40 C

Console Response Time
As measured at the point of demarcation, the console response time is on average, fifty milliseconds and does not exceed seventy milliseconds for any single transmit operation.

Screen Rewrite Time
The screen rewrite time does not exceed two hundred milliseconds for any screen input that causes a console operation.

Redundancy
The Operator Positions are independent. Each position is capable of initializing and running the entire system. Failure of one position will not affect other positions or the rest of the system. Each Position Interface Card (PIC) may serve as a central timer card. Unlike other console systems which provide only two timer cards, this provides timer card redundancy equal to the number of Operator Positions. TRC, QPL, QTI, and TRI cards in the system can be programmed as redundant cards. Eight digital audio busses are provided. Two data communication busses are used, Main and Backup. Change over is automatic if a card detects data bus failure. Two separate power supplies are provided for each rack. Power is distributed on separate shielded power cables to each cage. There are two separate power busses on the back plane of each card cage. All cards attach to the two power busses through diode coupled power delivery systems. Power supplies are "hot pluggable" There is no down time to change power supplies.

System Power
The system operates from 85 to 132 volts or from 170 to 264 volts with an input frequency of 47 to 63 Hz
Each power supply has over voltage protection.
Each card is protected by a self-resetting solid-state fuse.

Power Consumption
250 watts max. per Operator Position.
75 watts max. per MEP II card cage w/o DC Keying Cards.
150 watts max. per MEP II card cage w DC Keying Cards.
100 watts max. per system printer.

MEP to Position Interface
Each position is connected to the MEP II with a dedicated T1 digital link. This two pair connection accommodates data communications and up to twelve speakers for the position. The two-pair connection choices are; a dedicated shielded cable, existing twisted phone cable, or existing category 5 LAN wiring.. Positions may be remoted up to 6000 feet without the use of repeaters. The Operator Position is DC isolated from the MEP II to prevent ground loop problems.

System Reconfiguration
The User is able to change the configuration of the console independent of the manufacturer by software programming. Some of the changes that can be made by the customer include:

Change Channel configuration
Assignment of system card in the card cages.
(2 Wire/ 4 Wire, Bridging/Terminating, Simplex/Duplex)
Change channel labeling
Change function tones associated with a channel.
Change keying method. (Tone keying, DC keying, MUX)
Change the number of keying controls defined for a channel. (e.g. change from single frequency operation to two frequency operation)
Change Cross Muting, Local Muting, Cross Busy, and Local Busy settings for a channel.

Add or delete channels.
Change the labels, locations and functions of buttons not associated with the channels.
Change the screen layout and organization including pop-up screens.
Plus many more features described in the Programming Manual.

Transmit:

Line Output Level
From -35 to +10 dBm into a 600 ohm load.

Tone Control
All standard tones and timing. Adjustable Guard Tone frequency and timings.

DC Control
The constant current generator is adjustable in one half milliampere steps from zero to plus or minus fifteen milliamperes into a ten thousand ohm load.

MUX Control
A relay closure (SPST)during transmit.

Termination (non Xmit)
600 ohms or 10K bridging, software selectable.

Frequency Response
- 3 dB to +1 dB from 300 Hz to 3200 Hz, referenced to 1000 Hz. Notch filter at 2175 Hz is excepted.

Distortion
Typically less than 2% at 1000 Hz.

Hum and Noise
Overall hum and noise level generated in the audio circuits of the console are a minimum of -47 dBm into a six hundred ohm load.

Receive:

Frequency Response
- 3 dB to +1 dB from 300 Hz to 3200 Hz, referenced to 1000 Hz. Notch filter at 2175 Hz is excepted.

Hum and Noise
Overall hum and noise level generated in the audio circuits of the console are a minimum of 50 dB below the maximum output into the reference speaker.

Distortion
Typically less than 2% at 1000 Hz

Level Control
An increase in input level of 30 dB above the knee of compression does not change the output more than 3 dB.

Termination
600 ohms or 10K bridging, software selectable.

Audio
Pops and clicks heard in a speaker are a minimum of 50 dB below the maximum output of the speaker.
Pops and clicks heard in the headset are a minimum of 55 dB below the maximum output of the headset.
Crosstalk between select and Unselect speakers is less than -45 dB.
Crosstalk between Unselect speaker and the headset ear piece is less than -55 dB.
Crosstalk between any two console system positions is less than -55 dB
Crosstalk between any two selected transmit lines is less than -55 dB.
Total Harmonic Distortion in both transmit and receive modes is less than 3%.

Tab content 4 here
Tab content 4 here